Refund and Return Policy

This refund and return policy applies to all lighting products purchased from the Liten Lighting official website. This policy complies with US consumer protection standards and clearly defines return eligibility, return process, refund terms, handling of damaged goods, and exceptions. Placing an order indicates your agreement to the following terms.

1. General Return Eligibility

Liten Lighting accepts returns and exchanges of unused, uninstalled, unassembled, and undamaged lighting products within 30 days of receipt. All returned items must be in their original factory condition and include the original packaging, hardware, accessories, instructions, and protective materials. Products with missing components, signs of installation damage, human-caused damage, or modifications are not eligible for return or refund.

2. Return Authorization (RMA) Requirements

All return requests must obtain an official RMA (Return Authorization) number from our customer service team before returning the goods. Please contact our customer service team and provide your order number, purchase information, and reason for return to request a Return Authorization (RMA). Unauthorized returns without RMA confirmation will be refused and will not be processed.

3. Damaged, Defective, or Wrong Items

Lighting fixtures are fragile. If you receive broken, damaged, defective, or wrong items, please contact us within 24 hours of receipt and provide clear photos or videos of the packaging and the condition of the item. For shipping damage and factory defects, we offer free replacements, partial refunds, or full refunds at no cost to the customer.

4. Customer-Initiated Returns

If you simply dislike the style, want to change your decorating plans, or purchased the wrong item, and need to return the eligible, undamaged item within the valid return period, we will refund the purchase price. Return shipping costs are borne by the customer. Original shipping subsidies at the time of purchase will not be deducted. For eligible standard returns, we will not charge a reasonable restocking fee.

5. Non-Returnable Items

The following items are non-returnable, non-exchangeable, and non-refundable:

- Items exceeding the 30-day return period

- Items that have been installed, assembled, used, modified, painted, or repaired

- Damage, scratches, corrosion, or missing parts caused by customer operation

- Damage caused by customer installation errors

- Clearance items, final sale items, or custom-made special-specification items

6. Order Cancellation Policy

Customers can cancel their orders free of charge before the warehouse processes and ships them. Once an order is processed or shipped, it cannot be cancelled, and customers must follow the return process after receiving the package.

7. Refund Processing Time

After receiving and inspecting your returned items and confirming they meet the return criteria, we will initiate the refund process within 3-7 business days. The refund will be returned to your original payment method.

8. Exchange Service

We offer exchange services for eligible items within the valid return period. If you need to exchange for a different size, color, or style, please submit your application via email. We will arrange for the replacement to be shipped after verification.

9. Policy Update Rights

Liten Lighting reserves the right to update and adjust this refund and return policy at any time without prior notice. The latest policy terms are subject to the version published on the official website.