Shipping Policy

This shipping policy applies to all orders placed on the Liten Lighting official website. All shipping services comply with U.S. e-commerce and logistics industry standards, aiming to provide customers with a transparent, safe, and efficient shipping experience.

1. Order Processing Time

All fully paid and verified orders will be processed, inspected, professionally packaged, and prepared for shipment within 1 to 3 business days. Processing time excludes weekends and U.S. federal public holidays. All lighting products are carefully packaged with shockproof and protective materials to avoid damage during transportation.

2. Order Cut-off Time

The daily order processing cut-off time is 4:00 PM Pacific Time (PT). Orders completed and confirmed before the business day cut-off time will be processed on the same day. Orders submitted and verified after 4:00 PM will be scheduled for processing on the next business day.

3. Delivery Time

Standard delivery time is 3-7 business days. All delivery times are estimates and may be affected by peak shipping seasons, extreme weather, and force majeure events affecting logistics.

4. Shipping Costs

Liten Lighting offers free shipping on all orders within the United States. No shipping, handling, or hidden fees are charged. Customers only need to pay the final price shown at checkout.

5. Delivery Area

We currently only support delivery within the United States, including all 50 states, the 48 contiguous states, Alaska, and Hawaii. International shipping, delivery to P.O. Box addresses, and APO/FPO military addresses are temporarily unavailable.

6. Official Delivery Partner

We have an exclusive partnership with UPS, a trusted U.S. logistics provider, to offer door-to-door delivery. After shipment, we will send the UPS tracking number to the customer's registered email address so that customers can track the shipment's status and delivery progress in real time.

7. Shipping Inspection and After-Sales Information

Lighting fixtures are fragile. Upon receiving the goods, please immediately check the integrity of the packaging and the condition of the product. For any damage caused by transportation, missing parts, or quality issues, please contact our customer service team within 24 hours of receipt, and we will arrange a solution as soon as possible.

8. Order Modification and Cancellation

Customers can modify or cancel their orders free of charge before the order is processed in the warehouse and shipped. Once the order enters the shipping process, to avoid logistical issues, we will no longer support order modification or cancellation.